Crystal Cove Co. Refund & Shipping Policy

This policy applies specifically to orders that are lost, missing, or damaged during shipping. Please refer to our Terms of Service for additional information regarding purchases, products, and shop policies.

Lost, Missing, or Damaged Packages

Orders shipped through USPS may be covered by USPS insurance for eligible lost or damaged packages, subject to USPS terms and coverage limits.

If your package arrives damaged, is lost in transit, or is otherwise missing according to the carrier's tracking information, please contact Crystal Cove Co. as soon as possible so we can help you determine the appropriate next steps.

For eligible USPS claims, customers may be required to file a claim directly with USPS. Crystal Cove Co. is not responsible for packages that are confirmed as delivered but are subsequently lost, stolen, or misplaced after delivery.

Because crystals, handmade jewelry, and other items can be fragile, please inspect your package promptly after receiving it. If your item arrives damaged, please contact us with photos of the damaged item and packaging so we can assist you.

Important

By placing an order with Crystal Cove Co., you acknowledge and agree to the terms outlined in this policy.

If you have an issue with your order, please contact Crystal Cove Co. through the contact information provided on our website or through our official social media pages. We will do our best to assist you and find an appropriate solution.

Thank you for supporting Crystal Cove Co.! 🤍